The Telehealth Coordinator training program is designed for those working in health care organizations who would like to further their knowledge and skills in using the technologies available for health care delivery and informatics.

Through a sequence of UAS's three online courses, you will gain a complete comprehension of implementation and best practices in the telehealth field, including the various applications, specialty uses, rural impact, case management, and business aspects of building a new program in your area (or enhancing your current program).

Alaska Federal Health Care Access Network (AFHCAN) and the University of Alaska Southeast, Sitka Campus have partnered to create and offer this online telehealth workforce training certification program nationwide, funded by the US Department of Commerce.

Course 1: Understanding Telehealth and the Coordinator Role

This first course in the Telehealth Coordinator and Telehealth Program Manager Certification series provides an overview of telehealth and the basic knowledge necessary to understand the role of the Telehealth Coordinator in a healthcare organization. Central components of this course include historical and current reading assignments, participation in class sessions and online discussion forums. The online webmeetings are held biweekly and are recorded for access after each session. By the end of this course, you will be able to satisfy the following: identify available telehealth technologies and the role they play in healthcare delivery; describe how telehealth could be utilized as a system for delivery of health care in your organization/region; identify the roles the Telehealth Coordinator has in the implementation of various telehealth programs; critique key regulatory, confidentiality, and reimbursement issues in telehealth; identify strategies that contribute to effective telehealth program development.

Course 2: Becoming a Telehealth Coordinator

This second course in the Telehealth Coordinator and Telehealth Program Manager Certification series provides the knowledge and skills necessary to support the use of Telehealth applications within a health care organization. Central components of this course include literature reviews in various topic areas, development of templates and tools, and participation in online discussions. The online webmeetings are held biweekly and are recorded for access after each session. By the end of this course, you will be able to satisfy the following: Identify your responsibilities as a telehealth coordinator and the role you have in healthcare delivery; evaluate and establish efficient telemedicine workflows; draft policy and procedures to support telemedicine at your organization to include clinical workflows, privacy, security, confidentiality and reimbursement; identify factors that improve tele-presence and evaluate the suitability of clinical spaces for use in telehealth; identify strategies to communicate telehealth program successes and improve program sustainability.

Course 3: Becoming a Telehealth Manager

This 20 week course provides students with the knowledge and skills necessary to manage a telehealth program for a health care organization. Successful completion of Courses 1 & 2 is a prerequisite. Topics Covered: Strategic planning, establishing staff roles and responsibilities, policies and procedures, recruiting, clinical workflow and utilization, integrating billing and reimbursement, equipment logistics, training program management, tools for staff, metrics and data analysis, program planning and milestones, building a business case for telehealth service, reviving programs, marketing and future opportunities.